The Afternoons with Amos PODCAST For Thursday, September 24, 2015. (Entire Program Is About Comcast And Its Customers And Their Issues. Full Broadcast On PODCAST Media Player) In a Special Edition of Afternoons with Amos, executive from the largest cable company in the nation and Indiana – Comcast – appeared to talk about their business is changing and to hear listener and community concerns and issues. The nature of “cable TV” companies are changing. It’s not just bringing local TV stations and cable channels to your home or office, its also providing telephone service, broadband (internet) services even home security alarm systems. In the Indianapolis Metro area, according to Scarborough Research, Comcast is the leading cable company overall and second among African-Americans.
Appearing on the broadcast from Comcast were: Jason Gumbs, Vice President of Marketing and Sales; Michelle Gilbert, Vice President of Public Relations; Matt Kelley, Manager of Government and Regulatory Affairs and Nadine Heinen, Vice President of Field Operations in Indiana and Kentucky.
The Comcast executives talked about some of their new services like having the “fastest internet” of any cable or telephone provider in the country; a new innovations like Voice Remote a new remote control device that allows customers to navigate tens of thousands of shows and movies on the Xfinity X1 system just by using their voice. Comcast also discussed their Internet Essentials Program which provides low cost internet service and access to special low priced computers for households with children. If a household lives in Comcast’s service area and has children receiving free or reduced lunch at school, that family is eligible for Comcast Internet Essentials. Click the Link to Learn More or Call 1-855-8Internet. COMCAST INTERNET ESSENTIALS WEBSITE But the major focus of the program and the flood of listener calls had to do with Customer Service. And the Comcast guests were honest. They acknowledged to Afternoons with Amos listeners that Comcast hasn’t been known for its stellar customer service.
But Michelle Gilbert and Jason Gumbs stressed strongly that Comcast and their Xfinity Cable Brand was about changing that. So that every customer’s experience be excellent from the moment they order a new service, to installation, to how Comcast communicates with its customers and how they respond to issues. And the Comcast guests heard an earful. From concerns about Comcast’s use of outsourced technicians and free lance technicians, to billing issues, poor communication when customers would call and much more. Listeners brought to the Comcast guests details of their experiences with Comcast. Some callers even had dates, times and names of who they talked with. Other listeners explored other issues with Comcast and cable in general. There was also discussion on cable pricing, the prices cable networks and local TV stations charge for their programs and other issues. The guests from Comcast listened and pledged that Comcast is working hard, investing millions, hiring thousands of additional employees so Comcast can make the experience customers have the best while creating a company goal of exceeding Comcast customers’ expectations. The Afternoons with Amos PODCAST For Thursday, September 24, 2015. Runs 94 Minutes ©2015 WTLC/Radio One. PODCAST Starts After Brief Video Ad.